Last time I stayed in the Resort Tower with view of the strip. I wasn't aware till I arrived that my original room had a view of the inside casino(?) I like to look outside so I paid to upgrade. The websites don't really make it clear what type of room you are getting. I stayed in the Royal Tower with a view of the Blvd which was extra fee. I would not recommend anyone to stay here, it isn’t worth the money, do yourself a favor and stay elsewhere.This is my 2nd stay at the Excalibur. There just wasn’t any time or energy available to even try to get a room change. Please note: The only reason we didn’t complain and try to change rooms, was simply because we had just sat in 7.5 hours of traffic, we were exhausted and the wedding was in less than 12 hours and had so much to do the next day. The window faced a brick wall with no sunlight at all. The room supposedly was non-smoking but smell thick with smoke, there was a dead bug on our bed, the bedding was not tucked in/ or made, the top comforter had a sizable rip in it, the AC didn’t work properly (you had to turn it down to 65 degrees for it to feel like 70). The king room they provided was on the 2nd floor, was right above the Johnny Rockets burger place and reeked of cooking grease and oil. I stated that I required a king room to accommodate my spouse. I was not offered any upgrade, but offered a downgrade. She was overall unhelpful and had IDGAF approach. The woman who was checking us in stated she saw the note on our booking but that it doesn’t change anything.

Arrived at 11:30pm and my room had been given away. I was assured my room would not be given away and that they had notated that we would be checking in late that night. I realized that we would be getting in later than expected that day, called ahead at 5pm for late check in to ensure room was not given away. The entire wedding party was on the 8th floor so we specifically booked our room to be on the same floor. I was staying at Excalibur for a family wedding.

Excalibur hotel casino guest room